At EcoTouch Cleaners, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect the following types of personal data:
- Contact Information: Name, email address, phone number, address
- Booking Details: Service dates, property type, cleaning preferences
- Payment Details: (Processed securely via third-party payment processors — we do not store card details)
- Communication Data: Emails, messages, service feedback
- Website Usage: IP address, browser type, pages visited, time on site (via cookies and analytics)
2. How We Use Your Data
We use your personal information to:
- Provide and manage our cleaning services
- Respond to enquiries and customer service requests
- Manage appointments and send reminders
- Process payments and invoices
- Send service updates, feedback requests, and occasional promotional messages (you can opt out)
- Comply with legal obligations
3. Legal Basis for Processing
We only process your data when we have a lawful basis to do so. These may include:
- Consent — when you’ve given us permission (e.g., email marketing)
- Contract — to perform our agreement with you (e.g., providing a cleaning service)
- Legal obligation — to comply with UK law
- Legitimate interest — to improve our services and website
4. How We Store and Protect Your Data
Your data is stored securely on password-protected systems and encrypted databases. We implement appropriate security measures to protect against unauthorised access, loss, or misuse.
We retain your data only for as long as necessary for service provision, legal requirements, or legitimate business needs.
5. Sharing Your Data
We do not sell or rent your personal information. However, we may share your data with trusted third parties, including:
- Booking and CRM software providers
- Professional service providers (e.g., accountants)
- Legal authorities if required by law
All third parties are required to comply with data protection laws and maintain confidentiality.
6. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, contact us at: help@ecotouchcleaners.com
7. Cookies and Analytics
Our website uses cookies to enhance your browsing experience and collect anonymised usage data via tools like Google Analytics. You can control cookie preferences in your browser settings.
8. Links to Other Websites
Our site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before submitting personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Please check back periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact us at:
EcoTouch Cleaners
10 Wells Court, Leslie Close, Littleover, Derby DE23 4FG
📞 +44 7887 461564
📧 hello@ecotouchcleaners.com