Privacy Notice

We care about your information.
Eco Touch Cleaners is a data controller and data processor for the purposes of data protection legislation. Relevant, authorised members of our staff will have access to your information to support our operations.

We ask you to share personal information with us so that we can provide you with employment, manage our workforce, deliver our cleaning services, and meet legal and operational requirements.

This notice explains what you can expect from us and how we will protect your rights. It applies to information we collect about employees, job applicants, and individuals working in companies or homes where we provide our services.

We maintain a full Data Protection Policy and Data Retention Policy, available upon request from our office or via email.

If you wish to exercise any of your rights, please contact: enquiry@ecotouchcleaners.com

Why do we process your information?

We process personal data to:

◦   Employ staff and manage employment relationships

◦   Deliver cleaning services to residential and commercial clients

◦   Meet legal and regulatory requirements (e.g. payroll, right-to-work checks)

◦   Ensure the safety and wellbeing of staff and clients.

◦   Improve our services and internal processes

We only collect data that is necessary for these purposes.

Who will we share your information with?

We may share your information with:

◦   Clients – When assigning staff to client locations, we may share relevant details (e.g. name, job title) for security and communication.

◦   Regulatory bodies – Such as HMRC, the Home Office, or health and safety inspectors, for compliance and audit purposes.

◦   Third-party service providers – Such as payroll processors or training companies, under data-sharing agreements.

◦   Law enforcement agencies – Where legally required.

We will never sell your data and only share it where lawful and necessary.

What are your rights ?

You have the following rights regarding your personal data:

◦   Right to be informed – You have the right to know what data we collect, why we collect it, how we use it, and who we may share it with. This privacy notice explains all of that.

◦   Right of access – You can ask us to give you a copy of the personal information we hold about you. You can do this at any time, and we must respond within one month.

◦   Right to rectification – If the information we hold about you is incorrect or incomplete, you can ask us to correct or update it. For example, if your address or phone number changes, let us know.

◦   Right to erasure – In some situations, you can ask us to delete your personal data (unless we must retain it for legal reasons).

◦   Right to restrict processing – You can ask us to limit how we use your data.

◦   Right to data portability – You have the right to ask us to send your data to you or another organisation in a way that’s easy to read and use, like a spreadsheet file. This only applies to data you gave us directly and that we process based on your consent or a contract.

◦   Right to object – You can object to how we use your information, particularly if we are relying on “legitimate interests” as a reason. We will stop using your data unless we have a strong legal reason to continue.

◦   Rights regarding automated decision-making – Eco Touch Cleaners does not use automated decision-making.

To exercise any of these rights, contact enquiry@ecotouchcleaners.com

What information do we collect, and how do we use it?

Staff Members and Job Applicants

We collect:
◦ Name, date of birth, address, contact details
◦ Right to work documents (passport/visa copies)
◦ Employment history, CV, references
◦ Bank details, National Insurance number (for payroll)
◦ Health conditions/disabilities relevant to the role
◦ Criminal record information (if applicable to role)
◦ Emergency contact details
◦ Training and appraisal records
◦ Absence and disciplinary records

We use this data to:
◦ Assess suitability for employment
◦ Manage contracts and pay wages.
◦ Meet legal requirements and ensure health and safety
◦ Support training, performance, and HR matters

How long do we keep it?

If employed, your records will be kept for the duration of employment and in line with our retention policy (usually up to 6 years post-employment). If not hired, application data will be retained for 12 months unless you ask for earlier deletion.

Clients and Business Contacts

We may collect and store:

◦   Names, job titles, phone numbers, and email addresses of client contacts
◦   Business correspondence or service agreements. This is used to manage contracts and coordinate service delivery. We keep this information while you are an active client and for a reasonable period afterward unless requested otherwise.

Complaints or Queries

If you have concerns about how we process your data or wish to make a complaint, please contact us: enquiry@ecotouchcleaners.com

You also have the right to raise concerns with the UK’s Information Commissioner’s Office (ICO):
📞 0303 123 1113 | 🌐 https://ico.org.uk/concerns/

Eco Touch Cleaners
Committed to protecting your personal data and respecting your privacy.